Return & Refund Policy

We want customers to have a clear and transparent process if there is an issue with an order.

Return or refund eligibility may depend on the product, its condition, the reason for the request, and the circumstances of the order.

If you receive an incorrect, damaged, or defective product, please contact our customer support team as soon as possible after receiving your order.

You may be asked to provide:

• Your order number
• Details of the issue
• Clear photos or video of the product and packaging

Products submitted for return should generally be unused and kept with their original packaging, accessories, labels, and other included items unless the product was received damaged or defective.

Some products may not be eligible for return for hygiene, safety, personalization, or other applicable reasons.

Submitting a return request does not automatically guarantee approval. Each eligible request will be reviewed according to the applicable circumstances and store policy.

If a refund is approved, the method and processing details will be communicated to the customer.

For assistance, please contact ISOMART customer support.